Refund Policy

Effective Date: 1 June 2025, Last updated: 25 May 2025)

This Refund Policy explains when and how Tappz GmbH (“ChatNow”, “we”, “us”, “our”) issues refunds for purchases of the ChatNow Web application (“Service”). It complements our Terms of Service and applies to all users worldwide, except where local law provides additional rights that prevail.

1. Statutory Rights First

Nothing in this Policy limits or excludes any mandatory consumer‑protection rights under applicable law, including but not limited to:

• European Union / EEA: 14‑day right of withdrawal for distance contracts under Directive 2011/83/EU and the EU Digital Content & Digital Services Directive (EU) 2019/770.

• United Kingdom: 14‑day right to cancel under the Consumer Contracts Regulations 2013 and quality remedies under the Consumer Rights Act 2015.

• United States: State‑specific cooling‑off periods (e.g., California Civil Code §§ 1694‑98) and federal protections against unauthorized charges.

• Australia: Non‑excludable guarantees under the Australian Consumer Law.

• Canada: Provincial consumer‑protection statutes (e.g., Ontario Consumer Protection Act 2002).

If the law where you live grants you a broader or longer refund right than this Policy, we will honor that right.

2. Subscription Cancellation vs. Refund

• Cancellation: You may cancel a recurring subscription at any time. Access continues until the end of the current billing period, after which the subscription will not renew and no further charges will be made.

• Refund: A monetary return of fees already paid. Refunds are granted only in the circumstances set out below or where required by law.

3. EU / UK / EEA Consumers

If you are a consumer residing in the European Economic Area or the United Kingdom, you may withdraw from your initial subscription purchase within 14 days of the contract date without giving any reason.

Important: If you ask us to begin supplying the Service during this period (e.g., by logging in and using ChatNow), you agree that:

• You will pay for the value of the Service provided up to the time of withdrawal, and

• If the Service has been fully performed (e.g., a one‑off usage pack consumed), your right to withdraw is lost.

We calculate any refund on a pro‑rata basis for the unused portion of the billing cycle.

4. Quality‑Related Refunds

We will refund or credit you if:

1. Service Fault: A verifiable technical fault attributable to us renders the Service wholly unusable for more than 72 consecutive hours and we cannot restore functionality within a reasonable time.

2. Duplicate / Erroneous Charge: You were charged more than once for the same billing period or amount.

3. Unauthorized Transaction: Fraudulent use of your payment method that is not due to your negligence. Proof required

All claims must be raised within 30 days of the charge. We may request logs or screenshots to investigate further.

5. Non‑Refundable Items

The following are not eligible for refund except where required by law:

• Charges incurred after the effective cancellation date because you failed to cancel in time.

• One‑off usage packs that have been consumed in full.

• Downgrades from a higher tier to a lower tier mid‑cycle.

• In‑app purchases made via app stores (Apple App Store, Google Play). These are subject to the store’s own refund policies; please contact the store provider directly.

6. How to Request a Refund

1. Contact Us: Email app-support@tappz.com from the address associated with your ChatNow account. Provide (a) your account email, (b) invoice number, (c) date of charge, and (d) reason for the request.

2. Response Time: We aim to acknowledge your request within two business days and resolve it within 30 days. Complex cases may take longer; we will keep you informed.

3. Refund Method: Approved refunds are issued to the original payment method. We are not responsible for delays caused by your payment processor or bank.

7. Regional Variations

If local consumer law requires a longer refund window, partial refunds, or specific disclosures (e.g., Brazil’s 7‑day arrepentimento right, South Korea’s Electronic Commerce Act, Japan’s Act on Specified Commercial Transactions), we will comply. Regional differences are listed in Schedule A at the end of this Policy.

8. Abuse of the Policy

Refund requests that are excessive, repetitive or fraudulent (e.g., requesting refunds while continuing to use the Service) may result in denial of future refunds, suspension of the account, or other lawful remedies.

9. Changes to This Policy

We may update this Policy to reflect changes in laws, pricing or Service features. We will provide at least 30 days’ notice for material changes. Continued use of the Service after the change takes effect constitutes acceptance.

10. Contact

Tappz GmbH
Attn: Billing
Ludwig‑Ganghofer‑Straße 1
82031 Grünwald, Germany
www.tappz.com 

Schedule A – Local Deviations